Return and Refunds
30-Day Money-Back Guarantee
We want you to be fully satisfied with your purchase. If you are not happy for any reason, you may request a return within 30 days of receiving your item.
Returns Eligibility
-
Item must be unused, in its original packaging, and in the same condition you received it.
-
Proof of purchase (receipt or order number) is required.
-
Certain items (e.g., digital products, gift cards, final-sale items) may not be eligible for return.
Process
-
Contact us at support@oxythia.com within 30 days of delivery to initiate a return.
-
Once approved, we’ll provide you with return instructions.
-
After we receive and inspect the item, your refund will be processed to your original payment method within 5–10 business days.
Shipping Costs
-
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
-
Original shipping fees are non-refundable.